All jobs
Group Life Claims Officer
About this role
A Group Life Claims Officer at Prudential Plc in Lagos is responsible for timely and accurate assessment, processing, and administration of Group Life claims. The role focuses on ensuring documentation is complete, policy terms and regulatory requirements are met, and claims-related enquiries are resolved. The role involves processing claims from registration to settlement, reviewing documentation, preparing payment memoranda, and managing recoveries from reinsurers or co-insurers. It also includes data analysis, reporting, stakeholder liaison, and driving process improvements within claims delivery.
What you would do
- Process and assess Group Life claims from registration to settlement within approved turnaround times
- Review claim documentation and policy provisions to determine admissibility, entitlement, settlement, or repudiation
- Prepare claim payment memoranda and obtain required approvals
- Investigate claims and validate supporting documents including escalating suspected fraud or irregularities
- Manage recoveries from reinsurers and co-insurers and monitor recovery settlements
- Prepare and analyse claims reports including outstanding, paid, recoveries, claim ratios and trends
- Provide claims experience data and insights to support underwriting decisions, pricing and renewals
- Liaise with customers, beneficiaries, brokers, reinsurers, co-insurers and internal teams on claim matters
- Maintain accurate claims records and ensure compliance with policies, controls, service standards and regulatory requirements
- Identify process gaps, support audits, implement corrective actions and enhance service delivery
What they are asking for
- Bachelor's degree or HND in Insurance, Actuarial Science, Finance, Business Administration, Economics or related discipline
- Relevant professional insurance certification is an added advantage
- 3-5+ years of relevant life insurance claims experience, preferably with Group Life claims, investigations, recoveries and claims reporting
- Competencies in claims management, data collection/entry (MS Excel), customer negotiation and problem-solving, report analysis and presentation, stakeholder management, critical thinking, prioritisation and ability to work under pressure
Listing details are summarised from the source. Always confirm the role and the employer on the original posting before applying, and never pay to apply for a job.