General Supervisor

About this role

A General Supervisor role at Efezi Southsea Nigeria Limited in Lagos involves overseeing daily hotel operations across departments, supervising staff, and ensuring service quality and compliance with established standards. The position focuses on coordinating Front Office, Housekeeping, Food and Beverage, Maintenance and other areas to deliver excellent guest experiences. The supervisor is responsible for staff supervision, duty allocation, reporting, safety, and problem resolution. It requires ensuring cleanliness, proper documentation, and adherence to hotel policies, with reporting lines to the Hotel Manager or General Manager. The employer is a hospitality consultancy in Lagos that provides services to hotels and related establishments.

What you would do

• Oversee daily hotel activities and ensure departmental efficiency.
• Monitor staff attendance, punctuality, grooming, discipline and performance.
• Coordinate activities across Front Office, Housekeeping, Restaurant, Kitchen, Laundry, Maintenance and other departments.
• Ensure guests receive excellent service and promptly address complaints and requests.
• Inspect guest rooms, public areas and facilities for cleanliness and readiness.
• Assign duties and ensure daily tasks are completed.
• Prepare daily operational reports and report incidents to management.
• Monitor use of hotel supplies and report shortages or losses.
• Identify faulty equipment and follow up on defects.
• Ensure compliance with hotel policies, safety procedures and SOPs.

What they are asking for

• Experience in hotel operations or supervisory roles in hospitality preferred.
• Ability to supervise multiple departments and coordinate activities.
• Strong guest service mindset and problem-solving skills.
• Good communication and reporting abilities.
• Familiarity with basic safety, hygiene and maintenance standards.
• Leadership skills to guide staff and manage performance.
• Ability to work with management and attend meetings.
• Proficiency in ensuring compliance with policies and procedures.

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