Fulfillment Officer

About this role

A Fulfillment Officer is sought by Pallyshop Discount, an e-commerce platform, to ensure customer orders are accurately picked, packed, dispatched, tracked and delivered on time. The role focuses on maintaining order accuracy, handling status updates, and addressing delivery issues to support customer satisfaction and efficient operations. The position is based in Ojodu Berger, Lagos and is full-time. The company aims to expand its customer base and market presence. The role involves maintaining packaging quality and reporting shortages or damages as part of fulfillment processes.

What you would do

• Pick, verify, and pack customer orders for dispatch
• Provide order status updates and escalate delivery issues when needed
• Maintain accountability for products and report shortages, damages, or discrepancies
• Inspect products and ensure proper packaging to preserve quality
• Track deliveries and follow up to confirm successful fulfillment

What they are asking for

• Basic knowledge of logistics and fulfillment operations
• Ability to maintain accurate records and reports
• High level of accountability and integrity
• Good customer service and communication skills
• Strong attention to detail and time management skills

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