Frontliners & Client Service Officer

About this role

Ebrrar Nigeria Limited is an events and catering company offering planning, management and delivery of services for corporate events, private celebrations, weddings and other occasions. The Frontliner and Client Service Officer role in Lagos serves as the first point of contact for clients, guests and visitors and supports customer service and client relationship management. The job involves handling enquiries, bookings and requests across multiple channels.

What you would do

• Welcome and attend to clients, guests and visitors in a professional and friendly manner.
• Serve as the first point of contact for enquiries, bookings and general customer requests.
• Respond to client enquiries via phone, WhatsApp, email, social media and other channels.
• Provide accurate information about the company's catering, event management and hospitality services.
• Maintain accurate records of clients, bookings, enquiries and follow-ups.
• Follow up with prospective clients to convert enquiries into confirmed bookings.

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