FrontDesk/Receptionist

About this role

A Front Desk / Receptionist is sought for Oro Facial Dental Practice in Abuja. The role centres on greeting patients, managing intake and appointments, handling billing and claims, and coordinating with HMOs for authorisations. The position involves maintaining patient records, keeping the waiting area clean, and providing professional front desk support in a medical clinic setting. It targets someone with front desk experience in a medical environment and familiarity with HMOs and medical billing. The employer runs a multi-speciality dental clinic with multiple branches in Abuja and seeks a dependable, detail-oriented individual to be the face and voice of the practice.

What you would do

• Greet patients and visitors in a courteous and professional manner.
• Answer phone calls, respond to emails, and handle front desk inquiries.
• Maintain waiting area by keeping it clean, sanitized, and welcoming.
• Schedule, reschedule, and confirm patient appointments using the management system.
• Record and update patient information, medical histories, and insurance details.
• Collect copays, deductibles, and self-pay payments and issue receipts.
• Submit pre-authorisation/pre-approval requests to HMOs for treatments or referrals.
• Prepare, verify and submit insurance/HMO claims and resolve discrepancies.
• Assist with general administrative duties related to patient records and billing.

What they are asking for

• High school diploma or equivalent (associate degree or diploma in medical administration is a plus).
• Proven front desk/receptionist experience, ideally in a medical/clinic setting.
• Familiarity with HMO processes, claims submission, basic medical billing concepts, and medical terminology.
• Proficiency with office software (Microsoft Office) and Electronic Health Record / practice management systems.

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