Front Office / Receptionist

About this role

The role is for a Front Office / Receptionist at Brilliant Performance Solutions Limited in Lagos. It involves checking guests in and out, handling bookings, answering phone calls and emails, and providing information about rooms, local amenities, and hotel services. The position requires interacting with guests, promoting hotel facilities, and maintaining records and payments to hotel standards. Candidates should have relevant hospitality qualifications, hotel front office software knowledge, and several years of front office experience in a reputable hotel. The employer provides front desk services and related support to guests and manages daily operations at the reception area.

What you would do

• Check in and check out guests according to standards
• Answer calls and emails and provide guest information
• Input high volume reservations and note special requests
• Promote hotel facilities and upsell services
• Ensure accurate billing and process bookings/cancellations
• Record guest information on systems and manage payments
• Assist guests with requests such as room service, wake-up calls, or taxi bookings
• Greet guests, issue room keys and directions, and verify payments
• Prepare incident reports and daily activity logs as required
• Maintain a tidy front desk and assist with administrative tasks as needed

What they are asking for

• OND or graduate in any relevant field
• Hospitality certificate and knowledge of front office software is an advantage
• Minimum of 3 years' experience in front office of a reputable standard hotel

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