Front Office Manager (Lagos) Hilton Worldwide

About this role

A Front Office Manager position based in Lagos for Hilton Worldwide. The role targets candidates with relevant qualifications and experience to lead front office and guest services operations.

What you would do

• oversee front office operations and guest services
• manage and train front desk staff
• ensure efficient check-in and check-out processes
• maintain high guest service standards and resolve issues
• collaborate with other departments to enhance guest experiences
• report on front office performance and staffing needs

What they are asking for

• relevant qualifications and experience in front office or guest services
• ability to manage a team and operations in a hotel environment
• strong customer service and communication skills
• problem-solving and conflict resolution abilities
• knowledge of hotel systems and procedures (front office)
• candidate must be based in or willing to relocate to Lagos

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