Front Office Manager in a New Hotel - Staff and Temps Recruitment Agency Limited

About this role

A position for a Front Office Manager at a new hotel in Owerri, Imo. The role targets candidates with experience in five-star hotel settings and preferably experience with an international hotel group or recognised brand. It requires front office or guest-relations management experience, strong communication and problem-solving abilities, and a professional presentation. The employer operates a staff and temps recruitment agency on behalf of a new hotel client.

What you would do

• Oversee front office and guest services operations
• Manage guest relations and resolve issues
• Lead and develop front office team members
• Ensure high standards of communication and presentation
• Collaborate with other departments to enhance guest experience
• Monitor service quality and guest satisfaction metrics
• Implement policies and procedures for front office operations
• Assist in budgeting and resource planning for the front desk
• Maintain professional appearance and demeanour of staff
• Ensure compliance with brand standards and hotel procedures

What they are asking for

• Experience in a five-star hotel environment
• Experience with an international hotel group or recognised international hotel brand preferred
• Front office or guest-relations management experience
• Relevant hospitality qualifications or guest-service background
• Excellent communication and problem-solving skills
• Professional presentation and attitude

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