Front Office Manager (Imo)

About this role

A full-time Front Office Manager role with Hilton Worldwide based in Owerri, Imo. The position oversees daily front office operations in the guest services area and aims to enhance guest experiences while supporting revenue growth.

What you would do

• Oversee daily front office operations, including guest service, registration, room inventory, and policy adherence.
• Monitor guest satisfaction, address service issues, and guide the team to implement improvements.
• Promote hotel services and use upselling tactics to drive occupancy and revenue growth.
• Provide regular updates and training to ensure staff are informed about hotel offerings, services, and local attractions.
• Welcome guests, respond to inquiries, and resolve concerns promptly to uphold service standards.
• Supervise and support front office team members, monitor performance, provide coaching, and foster a positive and productive work environment.

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