Front Office Manager - Four Points by Sheraton Ikot Ekpene

About this role

The role supports the Front Office Manager at a Marriott-branded property in Ikot Ekpene, handling front office operations such as Bell/Door Staff, Switchboard and Guest Services/Front Desk. It involves supervising daily front desk functions, ensuring smooth check-in and check-out, and aiming to satisfy guests while contributing to the department’s financial performance. The position is designated for Nigerian locals. Marriott International operates worldwide with a portfolio of hotel brands and a commitment to guest service and integrity.

What you would do

• Assist the Front Office Manager in daily front office operations
• Supervise front desk, bell/door, switchboard, and guest services staff
• Ensure efficient check-in and check-out processes
• Manage guest complaints and resolve issues
• Monitor staffing levels to meet service and financial goals
• Communicate objectives and expectations to staff and recognise performance
• Provide leadership and foster teamwork within the front office
• Oversee front desk responsibilities in the manager's absence
• Deliver exceptional customer service and address guest feedback
• Assist with front desk shifts and departmental meetings as needed

What they are asking for

• High school diploma or GED with 2 years of guest services/front desk experience, or
• 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration or related field (no work experience required)

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