About this role
Front Office Manager role for a hotel in Aba, Abia. It is a full‑time position reporting to the General Manager. The role oversees day‑to‑day Front Office operations, including guest check‑in/check‑out, reservations, room allocation and guest relations, and leads the front office team to ensure service standards.
What you would do
- Oversee daily Front Office operations.
- Supervise reception, reservations and guest service staff.
- Manage guest registrations, room allocations and departure procedures.
- Maintain accurate guest records and oversee the hotel PMS usage.
- Coordinate with Housekeeping, F&B, Security, Engineering, Finance and Sales on guest needs.
- Develop and train Front Office staff and ensure shift coverage.
What they are asking for
- Bachelor's degree or HND in Hospitality Management, Hotel Management, Tourism, Business Administration or related field.
- 4 to 6 years of relevant Front Office experience, with at least 2 years in a supervisory or managerial role.
- Experience in a reputable hotel, resort or hospitality establishment preferred.
- Proficiency with hotel PMS and reservation systems; strong knowledge of check-in/check-out and billing processes.
- Strong communication, leadership and interpersonal skills; ability to manage cash handling and front office accounting basics.
- Flexible to work shifts, weekends and public holidays.
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