Front Office Manager

About this role

Front Office Manager role for a hotel in Aba, Abia. It is a full‑time position reporting to the General Manager. The role oversees day‑to‑day Front Office operations, including guest check‑in/check‑out, reservations, room allocation and guest relations, and leads the front office team to ensure service standards.

What you would do

• Oversee daily Front Office operations.
• Supervise reception, reservations and guest service staff.
• Manage guest registrations, room allocations and departure procedures.
• Maintain accurate guest records and oversee the hotel PMS usage.
• Coordinate with Housekeeping, F&B, Security, Engineering, Finance and Sales on guest needs.
• Develop and train Front Office staff and ensure shift coverage.

What they are asking for

• Bachelor's degree or HND in Hospitality Management, Hotel Management, Tourism, Business Administration or related field.
• 4 to 6 years of relevant Front Office experience, with at least 2 years in a supervisory or managerial role.
• Experience in a reputable hotel, resort or hospitality establishment preferred.
• Proficiency with hotel PMS and reservation systems; strong knowledge of check-in/check-out and billing processes.
• Strong communication, leadership and interpersonal skills; ability to manage cash handling and front office accounting basics.
• Flexible to work shifts, weekends and public holidays.

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