Front Office Manager

About this role

A Front Office Manager is being sought for Smart Class Hotel & Suite in Enugu, to lead front desk operations and ensure service quality for guests. The role targets professionals with relevant qualifications and experience who are service-driven.

What you would do

• Oversee daily front office operations
• Ensure guest satisfaction and handle escalations
• Manage staff and scheduling for the front desk
• Maintain accurate booking and occupancy records
• Coordinate with other hotel departments to optimise guest experience
• Uphold hotel policies and service standards

What they are asking for

• Relevant qualifications with experience
• Service-driven mindset
• Ability to manage a front office team
• Strong organisational and communication skills
• Experience in hospitality operations
• Knowledge of hotel front desk software (if stated)

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