Front Desk Supervisor in a New Hotel - Staff and Temps Recruitment Agency Limited

About this role

A new hotel in Owerri, Imo is hiring a Front Desk Supervisor. The role is within the front office and guest services team, requiring professional presentation, strong communication and problem-solving abilities, and relevant hospitality experience. Candidates should have front office or guest relations experience suitable for supervisory duties and preferably experience with a reputable international hotel brand. Applications are via email using the specified job code and title.

What you would do

• Supervise front desk operations and staff to ensure smooth guest service.
• Monitor guest interactions and address inquiries or complaints professionally.
• Coordinate with other hotel departments to resolve guest needs.
• Maintain high standards of presentation and service at the reception area.
• Support scheduling and workload management for the front desk team.
• Assist with training and mentoring junior staff as needed.
• Ensure accurate handling of guest information and records.
• Support problem-solving efforts to enhance guest satisfaction.
• Assist in implementing standard operating procedures for front desk tasks.
• Contribute to delivering a consistent guest experience across shifts.

What they are asking for

• Professional presentation and attitude.
• Proven experience in a five-star hotel environment.
• Excellent communication and problem-solving skills.
• Relevant hospitality qualifications or guest-service experience.
• Front office or guest-relations experience for management roles.
• Experience with a reputable international hotel group or recognised international hotel brand is preferred.

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