Front Desk Supervisor

About this role

A Front Desk Supervisor role for a client of Ellasot Consulting based in Rivers (Port Harcourt area). The position involves overseeing daily front desk operations, supervising front desk officers, and ensuring professional and efficient reception services. The employer seeks someone with experience in front desk or administration, capable of coordinating with other departments, handling customer issues, and maintaining records and reports. The job targets candidates with supervisory experience, strong communication skills, and a customer-focused approach. Only candidates residing in Port Harcourt will be considered.

What you would do

• Supervise daily activities of front desk officers to ensure efficient service delivery
• Monitor front desk supplies and equipment and report maintenance needs
• Handle customer complaints and escalate complex issues to management
• Ensure reception area is clean, organised and professionally presented
• Monitor staff attendance, punctuality, appearance and policy compliance
• Prepare and submit regular reports on front desk activities, feedback and performance
• Train and support front desk staff to improve performance and service quality
• Coordinate with other departments to address customer needs and resolve issues
• Oversee appointment scheduling, reservations, calls and visitor registration
• Maintain accurate front desk records, reports and correspondence

What they are asking for

• Proficiency in Microsoft Office and relevant office management systems
• Good problem-solving, conflict-resolution and decision-making abilities
• Professional appearance, attention to detail and customer-focused attitude
• 2–3 years in front desk, customer service or administration, preferably with supervisory experience
• Excellent verbal and written communication skills
• Minimum OND or HND in Business Administration, Hospitality Management, Office Technology Management or related field
• Ability to manage multiple tasks and work under pressure
• Strong leadership, interpersonal and organisational skills
• Knowledge of staff training and performance monitoring is a plus
• Commitment to professionalism and confidentiality

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