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Front Desk Supervisor
About this role
A New Hotel, located in Owerri, Imo, is recruiting for a Front Desk Supervisor. The role sits in the Front Office and Guest Services department and targets individuals with hospitality qualifications or guest-service experience. The employer seeks strong communication and problem-solving abilities, a professional presentation and attitude, and management-level experience in front office or guest relations. Experience in a five-star hotel and familiarity with an international hotel group or brand are preferred. The closing date for applications is 29 October 2026.
What you would do
- Oversee front desk operations and supervise front desk staff.
- Ensure smooth guest arrivals, check-ins and check-outs.
- Address guest inquiries and resolve issues with professionalism.
- Maintain high standards of guest service and appearance.
- Coordinate with other departments to meet guest needs.
- Monitor service quality and provide feedback to staff.
- Support training and development for front desk team.
- Uphold hotel policies and safety procedures.
- Assist in handling complaints and resolutions.
- Prepare reports as required by management.
What they are asking for
- Relevant hospitality qualifications or guest-service experience.
- Excellent communication and problem-solving skills.
- Professional presentation and attitude.
- Front office or guest-relations experience for management roles.
- Proven experience in a five-star hotel environment.
- Experience with a reputable international hotel group or recognised international brand preferred.
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