Front Desk Officer

About this role

The Front Desk Officer role at Teestone Hotels & Apartments in Lagos involves delivering excellent guest service at the front desk, managing check-ins and check-outs, handling reservations, and responding to inquiries to ensure a smooth and welcoming guest experience. The position is the first point of contact and represents the hotel’s professional image.

What you would do

• Welcome guests and provide excellent customer service.
• Perform efficient check-in and check-out procedures.
• Manage room reservations, cancellations, and modifications.
• Answer phone calls, emails, and guest inquiries promptly and professionally.
• Maintain accurate guest records and update reservation systems.
• Process payments, issue receipts, and reconcile daily transactions.

What they are asking for

• Minimum of HND or Bachelor’s Degree in Hospitality Management, Business Administration, or a related field.
• Previous front desk, receptionist, or customer service experience is advantageous.
• Strong communication and interpersonal skills.
• Proficiency in Microsoft Office and hotel management software.
• Good organisational and multitasking abilities.
• Ability to work flexible shifts, including weekends and public holidays.

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