Front Desk officer

About this role

Front Desk officer at Eastern & Western Hospital in Abuja. The role involves greeting patients face-to-face and over the phone, directing questions or issues appropriately, and managing provider schedules to improve patient satisfaction. You will notify providers of patient arrivals, reassure patients, and retrieve or update patient records to ensure information is available. The position includes verifying financial records, collecting patient charges, and handling third-party claims as needed.

What you would do

• Greet patients in person and on the phone.
• Refer questions or issues to the appropriate person or department.
• Schedule providers efficiently and support patient satisfaction.
• Notify providers when patients arrive.
• Comfort patients by addressing anxieties and questions.
• Retrieve and update patient records to ensure information is available.
• Verify financial records and collect patient charges.
• File and expedite third-party claims.

What they are asking for

• Bachelor's Degree
• 1 to 5 years of experience

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