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Front Desk Officer
About this role
Teestone Hotels & Apartments in Lagos (Ojodu Berger) is hiring a full-time Front Desk Officer. The role is the first point of contact for guests, handling check-ins and check-outs, reservations and inquiries, and ensuring a smooth, welcoming guest experience. The position is suitable for graduates with a degree in Hospitality Management, Business Administration or related field and with prior front desk or customer service experience.
What you would do
- Welcome guests and provide excellent service
- Handle check-in and check-out efficiently
- Manage reservations, cancellations and modifications
- Respond to phone calls, emails and guest inquiries promptly
- Coordinate with housekeeping and maintenance to meet guest needs
- Maintain a clean and presentable reception area
What they are asking for
- Minimum of HND or Bachelor's degree in Hospitality Management, Business Administration or related field
- Prior front desk, receptionist or customer service experience preferred
- Strong communication and interpersonal skills
- Proficiency in Microsoft Office and hotel management software
- Good organisational and multitasking abilities
- Flexible working shifts including weekends and public holidays
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