Front Desk Officer

About this role

Ren San & Co. seeks a Front Desk Officer for a full-time role in Maitama, Abuja. The position involves being the first point of contact for guests, managing check-ins and check-outs, coordinating with other departments, and handling inquiries, bookings, and communications to uphold a luxury hospitality standard. The role requires presenting a professional image, strong organisational and multitasking abilities, and good English communication skills. The employer describes itself as a business support and brand strategy firm that aims to act as an extension of clients’ teams. The job is based in Abuja with full-time hours and occasional shift flexibility.

What you would do

• Greet guests and manage arrivals and departures
• Handle guest inquiries, reservations, and requests promptly
• Manage calls, emails, WhatsApp messages, and guest correspondence
• Maintain booking schedules and guest records
• Coordinate room allocations and occupancy schedules
• Process payments, invoices, and related documentation
• Coordinate with housekeeping, maintenance, and kitchen staff
• Ensure reception and waiting areas are neat and presentable
• Maintain confidentiality of guest and company information
• Communicate operational updates to management and other departments

What they are asking for

• OND, HND or Bachelor’s degree in Business Administration, Hospitality Management or related field (preferred)
• Minimum of 2 years’ experience in front desk, customer service, hospitality or administrative roles
• Strong knowledge of Microsoft Office and digital communication tools
• Excellent spoken and written English
• Male candidates preferred
• Presentable appearance and good grooming
• Strong communication, interpersonal, and multitasking skills
• Confidence, composure and professionalism
• Ability to work under pressure
• Willingness to work full-time in Maitama, Abuja

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