Front Desk Officer

About this role

Raybond Technical Limited seeks a Front Desk Officer in Lagos. The role serves as the first point of contact for visitors, clients and partners, combining front desk administration with customer service to present a professional and welcoming image. The officer handles reception duties, telephone inquiries, visitor registration, and routine administrative support to help the office run smoothly. The candidate should have a background in customer care with strong communication, interpersonal, and problem-solving skills, and be able to manage multiple responsibilities professionally. The employer is a technical engineering solutions company serving sectors such as cement, sugar, and oil and gas, among others.

What you would do

• Greet and assist visitors and direct them to appropriate departments or staff
• Register visitors and maintain records of entries and exits
• Manage incoming calls and route to the correct staff; take messages as needed
• Maintain a clean and presentable reception area
• Monitor appointments and notify staff of visitor arrivals
• Handle routine front desk enquiries and provide accurate information within role limits
• Provide excellent customer service via phone, email and face-to-face interactions
• Address customer enquiries, escalate when necessary, and follow up on unresolved issues
• Draft routine emails and handle communications to ensure timely responses
• Support administrative tasks and help coordinate office activities as required

What they are asking for

• Bachelor's degree or HND in Business Administration, Office Administration, Mass Communication, Public Relations, Hospitality Management or related field
• 2 to 4 years of relevant front desk, customer service or administrative experience
• Previous experience as a customer care representative, receptionist or front desk officer is an advantage
• Strong understanding of customer service principles, complaint handling and client relationship management
• Good written and verbal communication skills

Listing details are summarised from the source. Always confirm the role and the employer on the original posting before applying, and never pay to apply for a job.