Front Desk Officer

About this role

A Front Desk Officer is sought by RetainPro Management in Lagos. The role supports front desk, customer service and administrative duties within client organisations, with a focus on professionalism, patient privacy and effective communication. The employer provides recruitment and HR services to match talent with companies. The position involves handling registrations, appointments, enquiries and records, and coordinating with healthcare staff where applicable.

What you would do

• Manage patient registrations and appointments
• Answer enquiries and direct callers appropriately
• Maintain accurate records and digital filing
• Use Microsoft Office and clinic management software as required
• Schedule appointments and coordinate with healthcare staff
• Handle patient complaints calmly and escalate when needed
• Maintain professionalism and confidentiality at all times
• Assist doctors, nurses and other staff as needed
• Ensure timely and accurate documentation of interactions
• Support administrative tasks to keep reception functioning smoothly

What they are asking for

• OND/HND or Bachelor's degree in Business Administration or related field
• 1 to 3 years in front desk, customer service or administrative roles
• Clinics or hospital experience is an added advantage
• Excellent communication and telephone etiquette
• Interpersonal skills with a patient-centred approach
• Proficiency in Microsoft Office, email and digital record-keeping
• Experience with appointment scheduling and clinic management software is a plus
• Strong organisational and multitasking abilities
• Professionalism, confidentiality and respect for patient privacy
• Ability to work under pressure and escalate medical concerns appropriately

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