Front Desk Officer

About this role

The role is for a Front Desk Officer at Eastern and Western Hospital in Jabi, Abuja. It involves handling patient interactions, managing scheduling and records, and assisting with charges and third-party claims. The hospital offers both eastern and western medical treatments. The position is full-time and targets candidates with a bachelor’s degree and relevant experience.

What you would do

• Verify financial records and collect patient charges while filing and expediting third-party claims.
• Greet patients professionally in person and over the phone.
• Answer questions promptly or refer to appropriate staff.
• Retrieve and update patient records to ensure treatment information is available.
• Comfort patients by addressing anxieties and answering questions.
• Optimize provider schedules and enhance patient satisfaction through efficient scheduling.

What they are asking for

• Bachelor's Degree.
• 1 - 5 years of relevant experience.

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