All jobs
Front Desk Officer
About this role
Musada Luxury Hotels and Suites in Abuja is hiring a Front Desk Officer for a full-time role. The position involves managing reservations, welcoming guests, checking in and out, and providing information about the hotel and its services. The role includes handling VIP arrivals, coordinating with housekeeping, addressing guest complaints, and upselling facilities when appropriate. The hotel emphasises guest service and maintaining accurate records of bookings and payments. Candidates should have a relevant qualification and experience in hospitality or hotel reservations software.
What you would do
- Manage online and phone reservations
- Welcome guests and check them in and out
- Inform guests about payment methods
- Maintain updated records of bookings and payments
- Liaise with housekeeping to prepare rooms
- Register guests with necessary information
- Upsell additional facilities and services
- Respond to client complaints professionally and promptly
- Provide information about rooms, rates and amenities
- Inform VIP or event attendees of personalised services
What they are asking for
- Bachelor's Degree, HND or OND
- 2 to 5 years of proven work experience
- Computer literacy and experience with hotel reservations software
- Previous hospitality experience would be advantageous
Listing details are summarised from the source. Always confirm the role and the employer on the original posting before applying, and never pay to apply for a job.