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Front Desk Officer
About this role
ShoMya Beauty Studio in Lagos is hiring a Front Desk Officer to manage client bookings, handle enquiries and payments, and oversee daily front desk operations. The role is centred on delivering professional, friendly customer service at a beauty studio offering services such as styling, makeup, lash extensions and spa treatments. The candidate should be organised, customer-focused and capable of coordinating with service providers to ensure smooth operations. The position is based in Lekki Phase 1 and requires proximity to the area. Accommodation is not provided.
What you would do
- Manage appointments, bookings, cancellations and rescheduling
- Process POS and transfer payments accurately
- Maintain accurate client and appointment records
- Handle client enquiries and encourage repeat bookings
- Address client concerns and escalate when necessary
- Coordinate with service providers for smooth daily operations
- Welcome clients and provide excellent customer service
What they are asking for
- Proficiency in WhatsApp, POS and basic computer applications
- Excellent communication and organisational skills
- Must have completed NYSC
- Must live very close to Lekki Phase 1
- Accomodation is not provided
- Professional, honest, punctual and presentable
- OND, HND or BSc preferred
- 1–3 years of relevant experience in front desk, customer service, hospitality, salon or spa operations
- Strong customer service skills
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