Front Desk Officer

About this role

The role is for a Front Desk Officer at Musada Hotels and Luxury Suites in Abuja. It involves handling check-ins and check-outs, managing reservations (online and by phone), and informing guests about payment methods, rates, and hotel amenities. The position requires welcoming guests, collecting guest information, confirming reservations, liaising with housekeeping, and addressing guest complaints professionally. There is an emphasis on upholding guest services for VIPs, event attendees, and group bookings, with opportunities to upsell services. The hotel operates in-house restaurants and focuses on seasonal ingredients, and the candidate should be computer literate with hotel reservations software experience.

What you would do

• Process check-ins and check-outs
• Manage online and phone reservations
• Inform guests about payment methods, rates and amenities
• Register guests with necessary information
• Welcome guests and assign rooms
• Provide hotel information and assist with requests
• Respond to guest complaints professionally
• Coordinate with housekeeping to prepare rooms
• Confirm group reservations and arrange services for VIPs/event attendees
• Upsell facilities and services when appropriate

What they are asking for

• Bachelor's Degree, HND or OND
• 2 to 5 years of proven work experience
• Computer literacy and experience with hotel reservations software
• Previous hospitality experience is advantageous

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