About this role
Front Desk Officer role at a serviced apartment in Apo, Abuja. It is a full-time position for experienced front desk professionals to manage guest reception, check-in and check-out, and address guest enquiries to ensure smooth service.
What you would do
- Welcome guests and provide a professional front-desk experience
- Handle check-in and check-out processes accurately and efficiently
- Monitor reservations, arrivals, departures, and special requests
- Respond promptly to guest enquiries, requests and service needs
- Maintain accurate guest records, bookings, payments and front-desk documentation
- Coordinate with housekeeping and maintenance teams to ensure rooms are ready for guests
What they are asking for
- Bachelor's Degree, HND, or OND in Hospitality Management, Business Administration, or related field
- 4–7 years of relevant front-desk experience in hotels, serviced apartments, short-lets or similar hospitality businesses
- Excellent communication and customer service skills
- Strong interpersonal and problem-solving abilities
- Basic computer literacy and proficiency in Microsoft Office; experience with hotel or property management systems is an advantage
- Ability to work shifts, weekends, and public holidays when required
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