Front Desk Officer

About this role

Benin Medical Care in Lagos seeks a Front Desk Officer to provide professional and courteous reception services to patients, visitors and other stakeholders, acting as the first point of contact. The role aims to ensure a positive patient experience and support smooth front desk operations.

What you would do

• Welcome and assist patients, visitors and stakeholders professionally.
• Register new and returning patients accurately and efficiently.
• Schedule, confirm, and manage patient appointments.
• Provide accurate information on hospital services, departments, doctors, clinic schedules, and procedures.
• Direct patients and visitors to the appropriate departments or staff.
• Receive and respond to telephone calls, enquiries, and messages promptly.

What they are asking for

• OND, HND, or Bachelor's degree in Business Administration, Hospitality Management, Public Administration, Mass Communication, or a related field.
• Previous experience in front desk, customer service, hospitality, or healthcare environment is an advantage.
• Experience using computer systems and hospital management software is an added advantage.

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