Front Desk Officer

About this role

A full-time Front Desk Officer role based in Lagos (Egbeda area) for Ecofitnesshub, handling front desk duties, customer service, membership management and office operations for the fitness centre. Suitable for individuals with customer service experience in a gym or similar environment who can manage memberships and promote programmes.

What you would do

• Welcome members and respond to calls and messages promptly.
• Explain gym packages and assist new members to navigate the facility.
• Update member records and process payments as directed.
• Manage access control and act as the facility's observer for safety concerns.
• Handle general front desk tasks, filing, data entry and inventory, and keep areas tidy.
• Create content for social media and support marketing campaigns relevant to gym services.

What they are asking for

• Experience in customer service, preferably in a fitness or hospitality setting.
• Ability to manage member records and processing payments.
• Strong communication and interpersonal skills.
• Organisational skills with ability to handle front desk operations and administrative tasks.
• Basic digital literacy for data entry and social media support.
• Willingness to participate in staff training and stay updated on gym services.

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