Front Desk Manager

About this role

Ellasot Consulting is recruiting on behalf of a reputable organisation for a Front Desk Manager based in Rivers. The role involves overseeing reception operations, supervising front desk staff, handling guest reservations and inquiries, and ensuring high levels of customer service. The manager coordinates check-ins and check-outs, manages complaints and special requests, and works with other departments to maintain smooth operations in a professional, welcoming environment.

What you would do

• Supervise daily front desk and reception activities
• Provide professional and courteous service to guests and visitors
• Oversee guest check-ins, check-outs, reservations and room allocation where applicable
• Respond promptly to customer inquiries, complaints and special requests
• Train, supervise and evaluate front desk staff to maintain high service standards
• Maintain accurate guest records, bookings and related documentation
• Monitor billing, payments and cash-handling procedures for accuracy
• Coordinate with housekeeping, maintenance, security and other departments
• Prepare and submit front desk activity reports to management
• Keep the reception area clean, organised and presentable

What they are asking for

• OND in Hospitality Management, Business Administration or a related field
• 2-3 years of relevant front desk, customer service or hospitality experience
• Previous supervisory or team management experience is an advantage
• Excellent communication, interpersonal and customer service skills
• Strong administrative, organisational and problem-solving abilities
• Proficiency in Microsoft Office and familiarity with hotel management or reservation systems
• Attention to detail, professionalism and confidentiality
• Ability to work under pressure and manage multiple tasks
• Willingness to work shifts, weekends and public holidays when required
• Key competencies include customer service, leadership, reservation administration, conflict resolution, cash handling, and communication

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