Front Desk Manager

About this role

A Front Desk Manager is being sought for a reputable organisation in Rivers (Port Harcourt area) to oversee reception operations, supervise front desk staff and ensure high levels of customer service. The role involves handling guest inquiries, coordinating reservations and check-ins/check-outs, resolving complaints, and maintaining accurate guest records. The position requires coordinating with other departments to ensure smooth daily operations and presenting front desk activity reports to management. Salary is stated as a monthly range, and candidates must be resident in Port Harcourt area.

What you would do

• Supervise daily front desk and reception activities.
• Provide professional and courteous service to guests and visitors.
• Oversee check-ins, check-outs, reservations and room allocation where applicable.
• Respond promptly to customer inquiries, complaints and special requests.
• Train, supervise and evaluate front desk staff to maintain service standards.
• Maintain accurate guest records, bookings and related documentation.
• Monitor billing, payments and cash-handling procedures for accuracy.
• Coordinate with housekeeping, maintenance, security and other departments.
• Prepare and submit front desk activity reports to management.
• Ensure reception area is clean, organised and presentable.

What they are asking for

• Minimum OND in Hospitality Management, Business Administration or related field.
• 2–3 years of relevant experience in front desk operations, customer service or hospitality management.
• Supervisory or team management experience preferred.
• Excellent communication, interpersonal and customer service skills.
• Strong administrative, organisational and problem-solving abilities.
• Proficiency in Microsoft Office; familiarity with hotel management or reservation systems.
• Attention to detail, professionalism and confidentiality.
• Ability to work under pressure and manage multiple tasks.
• Willingness to work flexible hours, including weekends and public holidays.

Listing details are summarised from the source. Always confirm the role and the employer on the original posting before applying, and never pay to apply for a job.