Front Desk/HMO Officer

About this role

Greenlife Hospital in Lagos is hiring for a Front Desk / HMO Officer on a full-time basis. The role involves delivering customer service to both internal and external stakeholders, handling customer information and orders, and supporting CRM and reporting activities. The applicant should be able to access the company’s internal systems to extract data and assist management with reports. The position is based in Lekki, Lagos, with a monthly salary in the range of N150,000 to N180,000. The employer provides hospital services and works with corporate partners and customers seeking health plans or related services.

What you would do

• Support the customer service team with quality service delivery to internal and external customers
• Respond to customer service requests and update order or customer information accordingly
• Attract potential customers by answering questions about products and services
• Maintain and update customer records and open new accounts by recording information
• Access the company’s internal system to obtain data and assist with reports
• Process and verify customer information and registrations using the CRM
• Handle inquiries from clients and provide feedback or escalate to appropriate authorities
• Maintain financial accounts by processing customer adjustments
• Collect and analyse customer information to identify potential products or services for management
• Resolve product or service issues by clarifying complaints, determining causes, and following up on solutions

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