Front Desk / HMO Officer

About this role

The role is for a Front Desk / HMO Officer at Greenlife Pharmaceuticals Limited in Lagos. It involves managing customer information and registrations, maintaining records, handling customer inquiries, and supporting customer service processes. The company is a pharmaceutical business involved in sales, distribution and marketing of pharmaceutical products, with operations across multiple locations in Nigeria and a growing manufacturing focus. The role supports both internal and external customers and requires interaction with the company's internal system for data and reporting. The employer operates within the healthcare and pharmaceutical distribution sector and has expanded to include related subsidiaries in Lagos and Ikeja.

What you would do

• Receive, process and verify customer information and registrations using the company CRM.
• Open and maintain customer accounts by recording account information.
• Update and maintain customer records to ensure accuracy.
• Resolve product or service problems by clarifying complaints and determining solutions; implement corrections and follow up.
• Initiate actions for changes to orders, including updating registration and communicating changes to relevant departments.
• Provide quality service to internal and external customers.
• Handle inquiries from clients and provide needed feedback or escalate as necessary.
• Access the company internal system to extract information and prepare data for reports.
• Participate as a member of the customer service team and contribute expertise.
• Suggest information about other products or services to attract potential customers.

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