Front Desk Executive in a Top Asset Management Firm - Premium Human Resources Solution

About this role

A front desk role in an asset management firm based in Abuja, focused on handling inquiries, processing service requests, and resolving complaints while maintaining records and adhering to turnaround times, procedures, and regulatory requirements. The position provides front office service to shareholders, stockbrokers, authorised representatives and other stakeholders, both in person and via approved digital channels, and supports use of the company’s digital platforms. The employer is a top asset management firm recruiting for a full-time Front Desk Executive at its Wuse 2 location. Responsibilities include handling customer inquiries and complaints, maintaining data confidentiality, coordinating with internal units, processing transactions and documents, and participating in meetings and training to improve service delivery. The role requires coordinating with supervisors and other units, ensuring accuracy and compliance, and guiding customers on digital services such as ShareholderLive. The salary is stated as N200,000 to N240,000 per month with additional benefits.

What you would do

• Follow up on customer inquiries, complaints and service requests until resolved within defined turnaround times.
• Forward completed hard copy requests to the Head Office for processing.
• Process assigned transactions and workflow requests on ProcessMaker, ensuring accuracy and compliance with approval procedures.
• Verify supporting documents and shareholder information for accuracy and completeness.
• Attend to shareholders and stakeholders professionally in person and via approved channels.
• Escalate unresolved issues to the appropriate units or supervisors as needed.
• Participate in team meetings, training, and knowledge-sharing activities.
• Respond to internal emails clearly and maintain proper records of communications.
• Carry out daily call-over transactions and resolve discrepancies per controls and guidance.
• Escalate complex inquiries and potential risks to appropriate teams and guide shareholders on self-service channels.

What they are asking for

• HND or Bachelor's Degree in Business Administration, Accounting, Economics, Social Sciences or related field.
• At least 1 year of experience in customer service or front office operations, preferably in capital markets, banking or financial services.
• Experience in registrar or share registration operations is an advantage.

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