About this role
A front desk executive role at a top asset management firm in Abuja (Wuse 2) focusing on professional front office service for shareholders, stockbrokers and other stakeholders. The role involves handling inquiries, processing service requests, resolving complaints, onboarding shareholders onto ShareholderLive, and ensuring records and transactions comply with internal procedures and regulatory requirements. It also aims to promote customer satisfaction and the use of the company’s digital platforms. The position is full-time and requires coordinating with multiple internal units to resolve requests and maintain data confidentiality. The employer offers a salary in the range of N200,000 to N240,000 per month plus benefits such as HMO and pension.
What you would do
- Attend to shareholders, stockbrokers and other stakeholders professionally in person and via approved channels.
- Onboard shareholders visiting in person onto ShareholderLive and guide use of self-service channels.
- Receive, review and forward completed hard copy requests to Head Office for processing.
- Process transactions and workflow requests on ProcessMaker ensuring accuracy and compliance.
- Verify documents and shareholder information for accuracy and compliance before processing or escalation.
- Follow up on inquiries and complaints until resolved within defined turnaround times.
- Escalate unresolved issues to appropriate supervisors or units.
- Respond to internal emails with clarity and maintain records of communications.
- Carry out daily call-over transactions and resolve discrepancies within controls and guidance.
- Collaborate with internal units to resolve customer requests and complaints.
What they are asking for
- HND or Bachelor's degree in Business Administration, Accounting, Economics, Social Sciences or related field.
- At least 1 year of experience in customer service or front office operations, preferably in capital markets, banking or financial services.
- Experience with registrar or share registration operations is an advantage.
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