Front Desk & Customer Service Officer

About this role

E-Terra Technologies Limited in Lagos seeks a Front Desk and Customer Service Officer. The role involves being the first point of contact for visitors, clients and stakeholders, managing enquiries, coordinating access, and providing administrative and customer service support. The company focuses on electronic waste management, recycling and environmental sustainability, and expects the officer to communicate approved company information and route technical enquiries appropriately. The position is full-time and based at the Surulere office.

What you would do

• Welcome and assist visitors and callers in a courteous, professional manner.
• Maintain a neat reception area and manage a visitor register with visit details.
• Coordinate appointments and visitor waiting arrangements; enforce access control and safety procedures.
• Respond to customer enquiries across channels and provide information about services and processes.
• Record and escalate complaints or service concerns; monitor and follow up on outstanding enquiries.
• Direct enquiries to appropriate departments and maintain clear, accurate records of communications.
• Manage incoming calls and emails, taking messages and forwarding to relevant teams.
• Assist with administrative tasks such as filing, photocopying, scanning and document management.
• Prepare reception and customer service reports as required.
• Support stakeholder engagement and coordinate visits or meetings as needed.

What they are asking for

• Minimum of OND, HND or Bachelor’s degree in Business Administration, Mass Communication, Public Relations, Office Technology and Management, Hospitality Management or related fields.
• Professional certification or training in Customer Service, Front Desk Operations or CRM is an advantage.
• Excellent verbal and written communication skills; strong interpersonal abilities and professional telephone etiquette.
• Proficiency in Microsoft Office; ability to manage visitors, enquiries and records with confidentiality.
• 5 to 8 years of experience in front desk, reception, customer service or administrative support.
• Organised, courteous, presentable, customer-focused and able to multitask.

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