Front Desk / Customer Experience Officer

About this role

The role is a Front Desk / Customer Experience Officer at Cellulose Medical Laboratory in Abuja. It targets individuals with a positive attitude who can engage customers warmly and professionally, work with minimal supervision, multitask, and stay organized. The employer seeks someone with a B.Sc. in IT or a related field, or polytechnic-level training in a relevant discipline, and who can perform basic arithmetic and deliver service-oriented support. The position focuses on greeting and assisting customers as part of the lab’s customer experience.

What you would do

• Greet and assist customers at the front desk
• Provide professional customer service and information about services
• Handle basic arithmetic and transactions as needed
• Multitask across multiple front-desk and customer service duties
• Maintain organized and clean front-desk area
• Communicate with team to ensure smooth service delivery
• Address customer inquiries and resolve issues within scope
• Record and relay messages or information accurately
• Support administrative tasks related to front desk operations
• Uphold confidentiality and lab policies in interactions

What they are asking for

• B.Sc. in IT or related field, or polytechnic-level training in a relevant discipline
• Positive attitude and good interpersonal skills
• Ability to engage customers warmly and professionally
• Capacity to work with little supervision
• Strong multitasking ability
• Organized and service-oriented mindset
• Basic arithmetic skills

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