Front Desk / Customer Experience Officer

About this role

A full-time Front Desk / Customer Experience Officer is being recruited by Cellulose Medical Diagnostics. The role is based in Mabushi, Abuja (FCT). The candidate should have a B.Sc. in IT or a related field or polytechnic training in a relevant discipline, and must be able to engage customers warmly, communicate well, multitask, work with minimal supervision, and perform basic arithmetic. The employer operates a medical laboratory offering hematology, microbiology, clinical chemistry, and histo/cyto-pathology services with automated systems. The position focuses on front desk duties and delivering positive customer experiences. Applications require submitting specified documents by 30 November 2026.

What you would do

• Greet and assist customers at the front desk
• Handle inquiries and provide product/service information
• Manage customer interactions in a professional manner
• Coordinate with other departments to resolve issues
• Record and process customer data accurately
• Assist with basic administrative tasks
• Maintain cleanliness and organisation of the reception area
• Handle multiple tasks without close supervision
• Contribute to a positive customer experience
• Support daily office operations as needed

What they are asking for

• B.Sc. in IT or related field or polytechnic-level qualification
• Positive attitude and good interpersonal skills
• Strong communication abilities
• Ability to multitask
• Organised and service-oriented
• Ability to engage customers warmly and professionally
• Ability to work with little or no supervision
• Basic arithmetic ability

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