Front Desk and Customer Service Officer

About this role

E-Terra Technologies Limited in Lagos is seeking a Front Desk and Customer Service Officer. The role involves managing reception, handling enquiries across channels, coordinating visitor access, and providing administrative and customer service support. You will be the first point of contact for visitors, clients, partners, vendors and staff, and must communicate company information accurately while directing technical and operational questions to the right teams. The company focuses on electronic waste management, recycling and environmental sustainability, and expects professional conduct and service excellence. The position is full-time and based in Surulere, Lagos.

What you would do

• Manage the reception area and direct visitors to appropriate staff
• Maintain a visitor register and ensure access control and safety procedures are followed
• Respond to customer enquiries via in person, phone, email and other channels
• Provide accurate information about services and processes while avoiding unapproved commitments
• Escalate complaints and follow up to ensure resolution
• Forward enquiries to relevant departments and take clear messages when needed
• Maintain professional communication and confidentiality in all interactions
• Record customer feedback, complaints and requests in the designated system
• Support administrative duties for HR and Administration as required
• Prepare routine reception and customer service reports

What they are asking for

• Minimum of OND, HND or Bachelor's degree in a related field
• Excellent verbal and written communication skills
• Strong interpersonal abilities and professional telephone etiquette
• Proficiency in Microsoft Office
• Experience in managing visitors, enquiries, records and administrative tasks
• Professional certification in Customer Service or Front Desk is a plus
• 5 to 8 years of experience in front desk, reception, customer service or admin roles
• Organised, courteous, presentable, customer-focused and able to handle multiple tasks while maintaining confidentiality

Listing details are summarised from the source. Always confirm the role and the employer on the original posting before applying, and never pay to apply for a job.