About this role
A New Hotel is hiring a Front Desk Agent in Owerri, Imo. The role is in the Front Office and Guest Services team and targets candidates with hospitality qualifications or guest‑service experience. Strong communication and problem‑solving skills, plus a professional presentation, are required. Management roles in this area may require front office or guest‑relations experience and experience in a five‑star hotel or with an international hotel brand is preferred.
What you would do
- Handle guest check-in and check-out processes
- Manage guest inquiries and requests professionally
- Coordinate with other hotel departments to ensure guest satisfaction
- Maintain accurate guest records and billing information
- Address guest complaints and resolve issues promptly
- Provide information about local attractions and hotel services
- Uphold hotel policies and procedures at all times
- Assist with front desk administrative tasks as needed
- Support team members to ensure smooth front office operations
- Attend to guest safety and security protocols
What they are asking for
- Relevant hospitality qualifications or guest‑service experience
- Excellent communication and problem‑solving skills
- Professional presentation and attitude
- Front office or guest‑relations experience for management roles
- Experience in a five‑star hotel environment
- Experience with a reputable international hotel group or recognised international hotel brand is preferred
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