Front Desk Agent & VIP Guest Relations Officer

About this role

A front desk role at District 9 Branded Residences (Velmonti Palace) in Abuja, aimed at individuals with relevant qualifications and experience in hospitality. The position combines guest reception with VIP guest relations duties. The employer describes the property as an upcoming ultra-luxury destination in Abuja and is seeking world-class hospitality talent.

What you would do

• Handle front desk duties and guest check-ins/outs
• Attend to VIP guests and manage high-level guest relations
• Provide information about services and local area to guests
• Maintain a welcoming and professional front-office environment
• Coordinate with other departments to meet guest needs
• Assist in reservations and guest preference tracking
• Respond to guest inquiries and resolve issues
• Record and report on guest feedback and incidents
• Ensure smooth operations for guest services
• Uphold brand standards and hotel policies

What they are asking for

• Relevant qualifications in hospitality or related field
• Experience in front desk or guest relations roles
• Ability to communicate professionally with guests
• Strong organisational and interpersonal skills
• Proficiency in guest service software or front office systems (if stated)
• Attention to detail and problem-solving skills
• Capacity to work in a luxury hospitality setting
• Flexibility to work in shifts (if applicable)
• Proficiency in English (and any other relevant languages)
• Knowledge of local area and services (beneficial)

Listing details are summarised from the source. Always confirm the role and the employer on the original posting before applying, and never pay to apply for a job.