Front Desk/Admin Officer

About this role

A Front Desk/Admin Officer role at Nairapoint Finance Limited in Ikoyi, Lagos, handling reception, customer enquiries, and day-to-day administrative tasks to support the office and staff. It targets applicants with early to mid-career experience in front desk or administrative roles within financial services or fintech.

What you would do

• Greet customers and visitors and direct them to the appropriate department
• Answer and route calls, emails, and inquiries with product information
• Maintain a visitors log and issue passes; keep the reception area tidy and secure
• Log customer complaints and escalate for resolution
• Provide daily administrative support such as scheduling meetings and preparing rooms
• Manage office supplies, mail, deliveries, and coordination with vendors

What they are asking for

• OND/ HND or Bachelor’s degree in a related field
• 1–3 years of front desk, receptionist, customer service, or administrative experience
• Proficiency in Microsoft Office and familiarity with CRM or record-keeping tools
• Basic understanding of financial products and customer service standards is an advantage
• Professional qualification in customer service, secretarial/administrative practice, or office management is a plus
• Strong communication, organisation, and discretion; customer-first mindset

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