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Fraud Investigation Officer (Remote)
About this role
A Fraud Investigation Officer role focused on examining suspected fraudulent activity, identifying fraud patterns, supporting fund recovery, and recommending controls to reduce losses. The position is described as Lagos-based with remote work options. It targets candidates with a background in fraud investigations within banking, fintech, or related risk functions. The employer is Moniepoint Incorporated, a global business payments and banking platform providing services to over 600,000 businesses. The role involves collaborating with multiple departments to resolve fraud issues and improve processes.
What you would do
- Collaborate with Product, Operations, Compliance, Customer Support and other stakeholders to resolve fraud-related issues.
- Document investigation findings and maintain accurate case records.
- Ensure investigations are completed within agreed service levels (SLAs).
- Recommend process and control improvements based on investigation findings.
- Investigate fraud cases and determine outcomes based on available evidence.
- Support fund recovery efforts by engaging internal and external stakeholders.
- Escalate complex or high-risk cases in a timely manner.
- Analyze transaction patterns to identify fraud trends and emerging risks.
What they are asking for
- Bachelor's Degree in a relevant field.
- 2–4 years of experience in fraud investigations, banking, fintech or related risk function.
- Knowledge of digital payment fraud, transaction analysis and fraud investigation techniques is an advantage.
- High level of integrity and confidentiality.
- Excellent written and verbal communication.
- Strong analytical and problem-solving skills.
- Ability to manage multiple investigations effectively.
- Attention to detail and sound judgment.
- Strong stakeholder management and collaboration skills.
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