Fraud Investigation Officer

About this role

The Fraud Investigation Officer at Moniepoint in Lagos investigates suspected fraud, analyses transaction patterns to identify trends, and supports fund recovery efforts. The role aims to minimise losses and safeguard customers and the organisation by recommending improvements to controls based on findings. It involves collaborating with various teams to resolve fraud-related issues.

What you would do

• Investigate fraud cases and determine outcomes based on available evidence.
• Analyse transaction patterns to identify fraud trends and emerging risks.
• Document investigation findings and maintain accurate case records.
• Support fund recovery efforts by engaging internal and external stakeholders.
• Escalate complex or high-risk cases in a timely manner.
• Collaborate with Product, Operations, Compliance and Customer Support to resolve fraud-related issues.

What they are asking for

• Bachelor's degree in a relevant field.
• 2–4 years' experience in fraud investigations, banking, fintech or a related risk function.
• Knowledge of digital payment fraud, transaction analysis and fraud investigation techniques is an advantage.

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