Fraud Detection Analyst (Hybrid)

About this role

This is a full-time hybrid Fraud Detection Analyst role at Stanbic IBTC Bank in Ilupeju, Lagos. It involves investigating and detecting fraudulent or improper activities by monitoring accounts, analysing trends and reporting security threats to mitigate financial risk, and resolving fraud cases. It is suitable for candidates with about 3-4 years' experience in call centre operations and fraud risk management within banking.

What you would do

• Investigate and detect illegal, fraudulent or improper activities by monitoring accounts for fraud.
• Analyse trends and report on security threats.
• Resolve fraud cases to mitigate risk of financial loss.
• Engage with customers via telephone, email or SMS to determine their requirements and deliver a consistent service.
• Update systems with accurate information, including alert tagging and case history notes.
• Inform customers of their rights and obligations to ensure regulatory compliance.

What they are asking for

• B.Sc degree in Risk Management or related field.
• Relevant professional qualification (advantage).
• 3-4 years' experience including call centre operations.
• Experience in banking service environment and fraud risk management across products and platforms.
• Knowledge of client-related legislation and its implementation in banking.
• Experience interpreting and applying scorecards or risk matrices for fraud detection.

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