Fraud Desk Analyst

About this role

Flutterwave is seeking a Fraud Desk Analyst in Lagos to monitor and investigate transactions for potential fraud, working round the clock with business partners and internal teams. The role involves real-time monitoring of transactions and fraud alerts, reviewing flagged activity, and taking actions such as holding, blocking, or releasing transactions according to fraud policies. The analyst will document findings, handle fraud-related inquiries, identify trends, and prepare reports for senior staff. The position requires collaboration across teams and a strong focus on maintaining secure payments for customers and merchants.

What you would do

• Monitor transactions and fraud alerts in real time to detect unusual activity
• Review and investigate flagged transactions and accounts and take action per policies
• Escalate complex or high-risk cases to senior team members and relevant internal teams
• Document investigation findings and maintain accurate case records
• Handle fraud-related inquiries from customers, merchants and internal teams
• Identify fraud trends and share insights to improve detection rules and processes
• Prepare reports on fraud activity and case outcomes for senior review
• Perform other duties as assigned

What they are asking for

• Bachelor's Degree with 1-2 years of experience in fraud monitoring, risk, transaction monitoring or payments operation
• Strong analytical skills with ability to review data, spot patterns and make quick decisions
• Willingness to work weekends and night shifts due to round-the-clock coverage
• Strong attention to detail and clear written and verbal communication
• Ability to work as part of a team and contribute to projects

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