Food & Beverage Services – Executive Lounge Associate

About this role

The role is for an Executive Lounge Associate supporting guest service in Radisson Hotel Group's executive lounge in Lagos. It involves greeting guests, providing personalised service, handling requests and complaints, and coordinating with other hotel departments to ensure smooth service. Duties include replenishing and serving food and beverages, presenting and maintaining buffet and bar areas, and ensuring cleanliness and compliance with food safety and hygiene standards. The position requires maintaining guest-ready lounge areas and participating in briefings and training as part of service delivery. The employer is Radisson Hotel Group, a multinational hospitality company operating Radisson hotels and related brands.

What you would do

• Greet guests and provide warm, professional service in the executive lounge
• Respond to guest requests and inquiries and escalate issues to supervisor when needed
• Replenish and serve food, beverages and refreshments according to standards
• Maintain buffet displays, beverage stations and service areas
• Ensure the lounge is clean, organised and guest-ready during all service periods
• Set up tables, stations and displays according to standards
• Keep furniture, equipment, crockery and glassware clean and in good condition
• Follow food safety, hygiene, and workplace safety requirements
• Monitor stock levels and report shortages, wastage or discrepancies
• Cooperate with other departments and participate in meetings and trainings as required

What they are asking for

• Minimum education: BSc, Diploma or certificate in Hospitality Management, Food and Beverage Service or related discipline (advantage)
• Experience: 1–2 years in food and beverage service, preferably in upscale hotel or executive lounge
• Language: good English (spoken and written); additional languages an advantage
• Certificates: food safety, hygiene or hospitality service certifications advantageous; Food Handlers Test is required

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