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Floor Supervisor, Lounge Area
About this role
The role is for a Floor Supervisor in the Lounge Area at a hospitality business in Lagos. It involves overseeing customer service and daily lounge operations, coordinating service staff, and ensuring clean, well-presented seating and service areas. The employer, The People Office, is an HR consulting firm that supports businesses with recruitment, HR setup, and organisational development. The job focuses on delivering a professional, timely service and maintaining service standards in the lounge environment. The position reports to the Restaurant Manager and prefers a male candidate.
What you would do
- Supervise daily lounge operations and coordinate floor service activities
- Assign duties to servers and monitor their performance during shifts
- Ensure customers are welcomed, attended to promptly, and served professionally
- Monitor order taking and delivery, and communication with kitchen or bar as applicable
- Keep lounge seating, tables, service stations, and customer areas clean and presentable
- Monitor customer feedback and resolve complaints professionally
- Coordinate reservations, table arrangements, and special requests
- Monitor stock availability for service items and communicate replenishment needs
- Ensure staff grooming, punctuality and professional conduct
- Prepare shift updates and report operational issues to the Restaurant Manager
What they are asking for
- Minimum of 2 years of experience in hospitality, restaurant service, or lounge operations
- Previous floor supervision experience is an advantage
- Strong customer service and team leadership skills
- Good communication, organisation, and problem-solving abilities
- Ability to manage customer expectations and coordinate service during busy periods
- Professional appearance and attention to detail
- Flexibility to work shifts, weekends and public holidays as required
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