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Floor Supervisor, Amala Section
About this role
The role is for a Floor Supervisor in the Amala Section at a restaurant in Lagos. It targets candidates with experience in restaurant service or hospitality operations, preferably with supervisory experience, and knowledge of Nigerian dishes such as Amala. The employer, The People Office, is an HR consulting firm that provides recruitment, HR setup, and people management services to help businesses attract and retain talent. The position reports to the Restaurant Manager and focuses on coordinating daily service, ensuring prompt, accurate service, cleanliness, and customer satisfaction. The job is full-time and based in Berger, Lagos, with a salary in the range of N150,000 to N200,000 per month.
What you would do
- Monitor staff attendance, punctuality, grooming and adherence to service procedures
- Supervise daily operations and service delivery in the Amala section
- Coordinate servers and staff to ensure efficient customer service
- Ensure accurate communication of customer orders and prompt serving
- Handle customer complaints professionally and escalate unresolved issues
- Monitor stock availability for the section and communicate replenishment needs
- Maintain cleanliness and organisation of tables, service areas, utensils and surrounding spaces
- Monitor food presentation, portion control and service standards
- Coordinate with kitchen staff to address order delays and service challenges
- Provide updates to the Restaurant Manager on customer feedback, stock shortages and operational issues
What they are asking for
- Familiarity with Nigerian dishes, especially Amala, preferred
- Minimum of 2 years of experience in restaurant service or hospitality operations
- Ability to manage a busy service area and resolve issues promptly
- Good organisation and attention to detail
- Professional appearance and good personal hygiene
- Strong customer service, communication and team coordination skills
- Previous supervisory experience is an advantage
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