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Floor Supervisor, Amala Section
About this role
The role is for a Floor Supervisor in the Amala Section at a Lagos restaurant operated by The People Office. It involves coordinating daily service operations in the Amala area, supervising staff, ensuring accurate orders, timely service, good food presentation, cleanliness, and customer satisfaction. The position reports to the Restaurant Manager and prefers female applicants. The employer provides HR and hospitality services and operates a restaurant in Berger, Lagos.
What you would do
- Supervise daily operations and service delivery in the Amala section
- Coordinate servers and staff to ensure efficient customer service
- Ensure orders are communicated accurately and served promptly
- Monitor food presentation, portion control, and service standards
- Maintain cleanliness and organisation of tables, service areas, utensils and spaces
- Monitor stock availability and communicate replenishment needs
- Handle customer complaints professionally and escalate unresolved issues
- Monitor staff attendance, punctuality, grooming and adherence to procedures
- Coordinate with kitchen staff to resolve delays and service challenges
- Provide updates to the Restaurant Manager on feedback, stock issues and operations
What they are asking for
- Minimum of 2 years of experience in restaurant service or hospitality operations
- Previous supervisory experience is an advantage
- Familiarity with Nigerian dishes, particularly Amala and related food service is preferred
- Strong customer service, communication and team coordination skills
- Good organisation and attention to detail
- Ability to manage a busy service area and resolve issues promptly
- Professional appearance and good personal hygiene
Listing details are summarised from the source. Always confirm the role and the employer on the original posting before applying, and never pay to apply for a job.