Floor Supervisor

About this role

Gusto Restaurant is hiring a Floor Supervisor for its Abuja branch. The role targets individuals with substantial front-of-house experience in hospitality, preferably in upscale settings, and prior supervisory work in a restaurant, cafe, or hotel. The position requires the ability to work long shifts and stand for extended periods, with skills in POS systems, leadership, communication, conflict resolution, and problem solving. The role involves overseeing customer service, staff scheduling, food safety, quality and compliance. Applications are invited from qualified candidates who can email their CVs with the Job Title as the subject.

What you would do

• Oversee front-of-house operations.
• Supervise staff and manage shifts.
• Ensure customer service standards are met.
• Monitor food safety, quality and compliance.
• Utilise POS systems and office software.
• Lead and resolve conflicts.
• Communicate with team and management.
• Assist in staff scheduling.
• Maintain high standards of cleanliness and organisation.
• Support continuous service improvement.

What they are asking for

• Experience in front-of-house operations in hospitality, especially upscale establishments.
• Proven supervisory experience in a restaurant, cafe or hotel environment.
• Ability to work long shifts and stand/walk for extended periods.
• Proficiency with POS systems and office software.
• Strong leadership and communication skills.
• Conflict resolution and problem-solving abilities.
• Excellent knowledge of customer service, staff scheduling, food safety, quality and compliance.

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